MISTEVA

📬 Get in Touch with Misteva

We’re here to assist you! Whether you have questions about our products, need assistance with your order, or simply want to share your thoughts, we’d love to hear from you.

Our Location

North Nazimabad, Karachi, Pakistan 75850
📞 +92 334-111544
📧 info@misteva.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q1. How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email or WhatsApp so you can follow it until delivery.

Q2. Can I place an order without creating an account?

Yes, you can check out as a guest, but creating an account helps you track orders and save your details for next time.

Q3. What payment methods do you accept?

We accept bank transfers, and Cash on Delivery for orders within Pakistan.

Q4. Are there any hidden charges?

No, the total cost you see at checkout includes all applicable taxes and charges.

Q5. What happens if I’m not home when my package arrives?

The courier will contact you to reschedule delivery. If missed twice, the order will be returned to us.

Q6. How can I care for my bag?

Keep it in a dust bag when not in use, avoid direct sunlight for long periods, and clean with a soft cloth.

Q7. Do you offer refunds?

We offer refunds for defective or damaged products. Please see our return policy for details.

Q8. Can I pre-order an upcoming collection?

Yes, we offer pre-orders on selected launches. Details are usually announced on our social media pages.

Q9. Do you have seasonal sales?

Yes, we hold seasonal and clearance sales. follow us online to stay updated.

Q10. Do you offer corporate gifting?

Yes, we can customize bulk orders for corporate gifts. Contact us for details.

Q11. Are your products made from genuine leather?

We use high-quality look-alike leather material that matches the feel and finish of genuine leather while being cruelty-free.

Q12. Do you restock sold-out items?

Yes, popular items are often restocked. Sign up for our email alerts to be notified.